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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
PZU Group

List of GRIs

List of GRIs

Results from capital and impact

PZU AR 2021 > Capitals (IIRC) > Value creation model > Results from capital and impact
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Best Pratices in PZU
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[GRI 102-15]

PZU Group exerts significant influence, among others, on the Polish economy, society and environment. First of all, it is one of the largest employers in Poland, with several dozen thousand employees, makes significant contributions to the state budget from the taxes it pays, invests its assets in stocks, providing the funding needed for their development, and bonds, helping finance infrastructural projects that are important for the country, improvement of education or medical care. Through its assets, the Group is a prominent player on the financial market in Poland, exerting significant influence on its status and development directions. The claims and benefits paid by the Group help businesses maintain continuity of business in unexpected situations and avoid serious financial problems arising, e.g., from downtimes.

By insuring millions of Poles, PZU has real influence on their lives. First of all, the claims and benefits paid out help families to maintain financial stability in difficult situations, such as illness or death of a family member, loss of home due to fire, flooding, etc. This offers additional protection, which provides the sense of stability and safety. In addition, recent years have seen a significant increase in interest in private medical care. Thanks to favorable offers, clients have gained access to high quality medical services, which translates into the quality of examinations, diagnosis and speed of treatment, which in many cases is a decisive factor for the success of therapy. Thus, private medical care relieves the burden on public health care, not only improving the quality of life for those with private cover, but also making the public health care service more efficient and accessible for those who cannot afford private care. Additionally, thanks to its products and investment funds, PZU wants to support Poles in accumulating savings and increase their awareness in this area, thus improving the welfare of society.

Through its activities, PZU also affects the natural environment. Because of its market position, the Group is able to set new trends. For example, by selecting environmentally-friendly investments and sustainable suppliers, it emphasizes the importance of environmental protection and the fight with the climate change. The ESG Strategy defines the path to neutrality. By 2024 PZU will fully use green electricity and curtail other emissions and wherever that will not be plausible it will offset them. By 2030 PZU plans to reduce emissions from its own sources and those originating from the consumption of electricity and heat to an even greater degree and will launch work on reducing emissions in the value chain. This means that it will influence others who cooperate with PZU on a permanent basis to become climate neutral: this will apply to suppliers and partners by 2040 and to insurance clients and investments by 2050. In addition, the Group plans to increase its capital commitment to investments that support the climate and energy transition. One example of these efforts is the allocation of PLN 100 million to co-finance the construction of the largest wind power plant in Poland.

Operational model

Capital (2021)

Capital performance (2021)

Impact (2021)