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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
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List of GRIs

19. Fee and commission expenses

PZU AR 2021 > Results > Supplementary information and notes > 19. Fee and commission expenses
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Fee and commission expense 1 January – 31 December 2021 1 January – 31 December 2020
Costs of card and ATM transactions, including card issue costs 817 672
Commissions on acquisition of banking clients 115 107
Fees for the provision of ATMs 44 45
Costs of awards to banking clients 16 17
Costs of bank transfers and remittances 42 39
Additional services attached to banking products 21 23
Brokerage fees 28 25
Costs of administration of bank accounts 5 5
Costs of banknote operations 22 21
Fiduciary activity expenses 29 20
Other commission 55 57
Total fee and commission expenses 1 194 1 031