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PZU Group

List of GRIs

List of GRIs

CEO and the Chairman introduce to the most important achievements of the year

Letter to Shareholders

Beata Kozłowska – Chyła, CEO of PZU

Dear
Shareholders,

On behalf of the PZU Group, I hereby convey to you our activity report for 2021. In the last reporting period, we functioned in highly volatile surroundings. The subsequent waves of the COVID-19 pandemic, the clear recovery in the activity of commercial undertakings and consumers, rising inflation and the suitable shift in monetary policy in the latter half of last year and the economic repercussions of the mounting geopolitical crisis in the last quarter were among the factors contributing to that. In the face of uncertainty shaped by a number of new risk factors, the PZU Group once again demonstrated its capacity to grow its business constantly and steadfastly on all of its critical markets and generate above-average benefits for its shareholders while simultaneously providing clients with an attractive and modern offer and the best service.

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VIDEO: Results 2021 - webcast VIDEO: AGM 2021 - webcast
Beata Kozłowska – Chyła, CEO of PZU

Dear
Sir or Madam,

The PZU Group is the largest financial conglomerate in Poland and Central and Eastern Europe with assets exceeding PLN 400 billion. We have a footprint in five countries in this region. In Poland alone we enjoy the trust of 22 million clients. For us this is a source of great ennoblement but also a great obligation. We are aware to how large of a degree we can influence market standards and social attitudes. We utilize this potential responsibly to co-shape a more sustainable, friendly and safe environment to live and work for all of our stakeholders. We get constructively involved in solving key global and local problems, including ones related to the adverse effects of climate change. We would like to generate significant, recurring benefits for our clients and shareholders by attaching importance not just to financial results but also to how we deliver them.

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VIDEO: Results 2021 - webcast VIDEO: AGM 2021 - webcast
Paweł Mucha, Chairman of the PZU Supervisory Board

Dear Stakeholders,

Last year was a period of strong recovery for the global economy, which was triggered by the improving pandemic situation. Progress in rolling out universal vaccination programs translated into lifting more restrictions applicable to various areas of business activity, and this was of significant importance in rebuilding global supply chains and improving the financial condition of many businesses. In 2021 Poland’s GDP climbed 5.7% year on year, household consumption grew 6.2% y/y and investments moved up 7.9% y/y. Economic growth was underpinned by the strong growth in domestic demand supported by government programs and higher household spending. Households accumulated savings during these health-related restrictions. Consumption was supported by the labor market, which rapidly returned to the level seen prior to the pandemic and robust wage growth. The driver of investments was linked to the solid prospects of economic recovery and the high level of manufacturing capacity utilization.

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PZU in numbers - see what we have accomplished and how we built the value of the PZU Group

PZU in numbers

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Financial
performance

Share
performance

Sustainable
growth

Business
performance

Financial performance
PLN 25.1 bn Gross written premium
PLN 25.1 bn 2021
PLN 23.9 bn 2020
PLN 24.2 bn 2019
PLN 9.6 bn Net investment result
PLN 9.6 bn 2021
PLN 8.5 bn 2020
PLN 11.3 bn 2019
PLN 7.5 bn Operating profit
PLN 7.5 bn 2021
PLN 4.1 bn 2020
PLN 7.1 bn 2019
PLN 3.34 bn Net profit after minorities
PLN 3.34 bn 2021
PLN 1.91 bn 2020
PLN 3.30 bn 2019
PLN 604 m Net result of banks attributed to the PZU
PLN 604 m 2021
PLN 149 m 2020
PLN 515 m 2019
18.6% ROE - PZU parent company
18.6% 2021
10.9% 2020
21.2% 2019
8.7% ROE - Bank Pekao
8.7% 2021
5.1% 2020
10.1% 2019
7.7% ROE - Alior Bank
7.7% 2021
-4.6% 2020
3.8% 2019
Share performance
PLN 35.35 Share price
PLN 35.35 2021
PLN 32.36 2020
PLN 40.03 2019
PLN 30.5 bn Market capitalization
PLN 30.5 bn 2021
PLN 27.9 bn 2020
PLN 34.6 bn 2019
20.1% Total shareholder return (TSR)
20.1% 2021
-19.2% 2020
-2.4% 2019
10.8% Dividend yield
10.8% 2021
- 2020
6.4% 2019
PLN 2.2 Earning per share (EPS)
PLN 2.2 2021
PLN 2.2 2020
PLN 3.8 2019
PLN 3.5 Dividend per share (DPS)
PLN 3.5 2021
- 2020
PLN 2.8 2019
9.2 P/E
9.2 2021
14.6 2020
10.5 2019
1.8 P/BV
1.8 2021
1.5 2020
2.1 2019
Sustainable growth
3.3t Emissions (scope 1 and 2 using the market-based method) per employee (tons CO2e / employee)
3.3t 2021
3.3t 2020
4.8t 2019
0.3t Emissions (scope 1 and 2 using the market-based method) per million of consolidated assets (tons CO2e / million of consolidated assets)
0.3t 2021
0.4t 2020
0.6t 2019
PLN 93 m Financial involvement in community activities
PLN 93 m 2021
PLN 77 m 2020
PLN 84 m 2019
97.9% Complaints ratio (insurance)
97.9% 2021
98.1% 2020
97.4% 2019
48% Employee engagement rate
48% 2021
61% 2020
51% 2019
25.2 Number of hours of training during the year per employee
25.2 2021
22.9 2020
23.2 2019
34,981 Number of beneficiaries of employee volunteering
34,981 2021
12,264 2020
- 2019
PLN 450 m Financial commitment to green energy development
PLN 450 m 2021
- 2020
- 2019
Business performance
32.3% Market share (non-life insurance)
32.3% 2021
32.6% 2020
33.8% 2019
89.1% Combined ratio (COR)
89.1% 2020
88.5% 2019
88.5% 2018
43.7% Market share in periodical premium in Life insurance
43.7% 2021
45.3% 2020
45.9% 2019
12.4% Group and individual continued insurance margin
12.4% 2021
19.9% 2020
21.5% 2019
PLN 39.8 bn Assets under management - third party (TFI and PTE PZU)
PLN 39.8 bn 2021
PLN 33.1 bn 2020
PLN 32.4 bn 2019
PLN 21.6 bn Assets under management (TFI Pekao and TFI Alior)
PLN 21.6 bn 2021
PLN 20.5 bn 2020
PLN 22.5 bn 2019
PLN 334.0 bn Banking assets in PZU Group
PLN 334.0 bn 2021
PLN 312.0 bn 2020
PLN 280.0 bn 2019
3.0 mln Number of contracts of PZU Zdrowie
3.0 mln 2021
2.8 mln 2020
2.7 mln 2019
PLN 25.1 bn Gross written premium
PLN 25.1 bn 2021
PLN 23.9 bn 2020
PLN 24.2 bn 2019
PLN 9.6 bn Net investment result
PLN 9.6 bn 2021
PLN 8.5 bn 2020
PLN 11.3 bn 2019
PLN 7.5 bn Operating profit
PLN 7.5 bn 2021
PLN 4.1 bn 2020
PLN 7.1 bn 2019
PLN 3.34 bn Net profit after minorities
PLN 3.34 bn 2021
PLN 1.91 bn 2020
PLN 3.30 bn 2019
PLN 604 m Net result of banks attributed to the PZU
PLN 604 m 2021
PLN 149 m 2020
PLN 515 m 2019
18.6% ROE - PZU parent company
18.6% 2021
10.9% 2020
21.2% 2019
8.7% ROE - Bank Pekao
8.7% 2021
5.1% 2020
10.1% 2019
7.7% ROE - Alior Bank
7.7% 2021
-4.6% 2020
3.8% 2019
PLN 35.35 Share price
PLN 35.35 2021
PLN 32.36 2020
PLN 40.03 2019
PLN 30.5 bn Market capitalization
PLN 30.5 bn 2021
PLN 27.9 bn 2020
PLN 34.6 bn 2019
20.1% Total shareholder return (TSR)
20.1% 2021
-19.2% 2020
-2.4% 2019
10.8% Dividend yield
10.8% 2021
- 2020
6.4% 2019
PLN 2.2 Earning per share (EPS)
PLN 2.2 2021
PLN 2.2 2020
PLN 3.8 2019
PLN 3.5 Dividend per share (DPS)
PLN 3.5 2021
- 2020
PLN 2.8 2019
9.2 P/E
9.2 2021
14.6 2020
10.5 2019
1.8 P/BV
1.8 2021
1.5 2020
2.1 2019
3.3t Emissions (scope 1 and 2 using the market-based method) per employee (tons CO2e / employee)
3.3t 2021
3.3t 2020
4.8t 2019
0.3t Emissions (scope 1 and 2 using the market-based method) per million of consolidated assets (tons CO2e / million of consolidated assets)
0.3t 2021
0.4t 2020
0.6t 2019
PLN 93 m Financial involvement in community activities
PLN 93 m 2021
PLN 77 m 2020
PLN 84 m 2019
97.9% Complaints ratio (insurance)
97.9% 2021
98.1% 2020
97.4% 2019
48% Employee engagement rate
48% 2021
61% 2020
51% 2019
25.2 Number of hours of training during the year per employee
25.2 2021
22.9 2020
23.2 2019
34,981 Number of beneficiaries of employee volunteering
34,981 2021
12,264 2020
- 2019
PLN 450 m Financial commitment to green energy development
PLN 450 m 2021
- 2020
- 2019
32.3% Market share (non-life insurance)
32.3% 2021
32.6% 2020
33.8% 2019
89.1% Combined ratio (COR)
89.1% 2020
88.5% 2019
88.5% 2018
43.7% Market share in periodical premium in Life insurance
43.7% 2021
45.3% 2020
45.9% 2019
12.4% Group and individual continued insurance margin
12.4% 2021
19.9% 2020
21.5% 2019
PLN 39.8 bn Assets under management - third party (TFI and PTE PZU)
PLN 39.8 bn 2021
PLN 33.1 bn 2020
PLN 32.4 bn 2019
PLN 21.6 bn Assets under management (TFI Pekao and TFI Alior)
PLN 21.6 bn 2021
PLN 20.5 bn 2020
PLN 22.5 bn 2019
PLN 334.0 bn Banking assets in PZU Group
PLN 334.0 bn 2021
PLN 312.0 bn 2020
PLN 280.0 bn 2019
3.0 mln Number of contracts of PZU Zdrowie
3.0 mln 2021
2.8 mln 2020
2.7 mln 2019

Gross written premium and net profit of PZU since the IPO on the stock exchange

Sales and net profit 2010-2020

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net
profit

gross written
premium

dividend

PZU Group’s ROE vs peers
data as of end of Q3 2021

Solvency II

Average
243% Topdanmark
239% Hannover RE
233% Generali
231% Munich Re
229% PZU
225% Scor
216% CNP
215% Aviva
214% AXA
209% Aegon
207% Allianz
204% Talanx
199% Sampo
187% Ageas
182% Gjensidige
179% Tryg
 
 

See the implementation of the #nowePZU strategy in 2020 and learn about the key elements of our new Strategy for 2021-2024.

Innovation Strategy

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Strategy 2021-2024

GROWTH
AND DIVIDENDS

  • Higher gross written premium on insurance activity + 9.9% to PLN 26 billion
  • Higher revenue in our health business + 80% to PLN 1.7 billion/
    Leader position in asset management – higher AuM
    + 82% to PLN 60 billion
  • Leveraging the potential of the PZU Group’s banks – higher contribution of the PZU Group’s banks to the PZU Group’s financial net result + 648% to PLN 0.8 billion
  • Maintaining cost effectiveness – 7% administrative expense ratio
  • Ensuring a predictable and attractive model for generating shareholder value
Strategy 2021-2024

SCALEAND SYNERGIES

  • Strengthening benefits ensuing from the potential and scale of being the largest insurance and banking group in Central and Eastern Europe
  • Giving clients a comprehensive product offering thanks to the synergies afforded by the PZU Group by taking advantage of various distribution channels
  • Revolutionizing the approach to health care – comprehensive medical advice
  • Developing business ecosystems for new and current clients
Strategy 2021-2024

TECHNOLOGYAND DIGITALIZATION

  • Digitalization and streamlining processes
  • Utilization of AI, Big Data and advanced analytics
  • Utilization of new digital distributions channels to supplement the traditional ones
  • Implementation of cloud-based solutions
  • Introduction of tools for estimating cybersecurity risk in the financial sector
Strategy 2021-2024

SUSTAINABLEDEVELOPMENT

  • Achieving climate neutrality (scope 1 and 2) by 2024
  • Increasing the exposure in investments supporting climate and energy transformation
  • Developing our array of ESG insurance and investment products
  • Including ESG criteria in procurement processes
  • Including ESG targets among the strategic objectives of our companies and senior management
Strategy 2021-2024

As a result in 2024 we will achieve:

  • the highest net profit in PZU’s stock exchange history PLN 3.4 billion
  • above average return on equity (ROE) 17.4%
Strategy 2021-2024

REALIZATION 2021

 

Check our interactive shareholder's map.

Shareholders and performance map

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> 10,000,000 shares

List of countries
  • Poland
  • United States
  • Ireland
  • Luxembourg
  • Great Britain
  • Singapore
  • Canada

5,000,000 – 10,000,000 shares

List of countries
  • Netherlands
  • China
  • Sweden
  • United Arab Emirates
  • Australia
  • Switzerland
  • Hungary
  • Japan
  • Germany
  • Norway
  • Kuwait

1,000,000 – 5,000,000 shares

List of countries
  • Saudi Arabia
  • Denmark
  • Czechia
  • France
  • Korea
  • Bulgaria
  • Austria
  • Italy

250,000 – 1,000,000 shares

List of countries
  • Finlandia
  • Tajwan
  • Nowa Zelandia
  • Belgia
  • Estonia

< 250,000 shares

List of countries
  • Malta
  • Cayman Islands
  • Slovakia
  • Slovenia
  • Bermudy
  • Liechtenstein
  • Lithuania
  • Brunei
  • Hong Kong
  • Congo
  • Cyprus
  • Portugal
  • Camerun
  • Spain
  • Greece
  • Meksyk
  • India
  • Ukraine
  • Thailand